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Some products sold by Hoën generate more power than factory rated bulbs. Some installations may require heavy duty connectors or harnesses prior to installation to prevent warping or melting of factory parts. Care should also be taken when installing in low clearance applications including corner lights, city lights and license plate housings. Measurement of the draw of factory bulbs is recommended prior to installation, it is not uncommon for variances +/- 10% to occur especially with older vehicles and or vehicles with aftermarket electronics installed with greater loads on the vehicles electrical system. If in doubt please contact us with your questions. Höen bulbs may be returned for any reason within 30 days of delivery. A re-stocking fee of up to 20% will apply to all return items that are opened. Shipping charges are not refundable. All refunds are credited back to the credit card promptly upon receipt and inspection of the product. Please note we cannot accept returns of bulbs showing signs of scratching on the silver tip due to installation error. A Return Merchandise Authorization (RMA) number or confirmation e-mail issued by Höen must accompany all returns. All returns must be shipped freight prepaid and insured. Please e-mail a request to receive a RMA number. Returns shipped without an RMA cannot be processed promptly. When you order from Höen your shipping status will be e-mailed in two stages. The first stage will be notification from 2checkout that your order has been received. After this stage your order is pending and will ship usually within 24 hours. USPS or occasionally UPS will issue an e-mail notification with tracking number after it hits their system. Please note this may take 2-3 days and some locations can even receive their order before the UPS computer e-mails the tracking data. International orders are subject to additional shipping rates that vary depending on destination. Please be advised shipments outside of the USA or Europe make take up to two weeks due to customs inspections in your country. Any questions or concerns regarding this sales policy can be directed to us prior to purchase. Thank you for considering Höen for your vehicle.
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