[ home ]   [ fog lights ]   [ low beam ]   [ high beam ]   [ city light ]   [ indicator lights ]   [ fitment guide ]

[ titanium alloy parts ]   [ license plate ]   [ about ]   [ view cart ]


Sales Policy
Placing an order for our bulbs from our website constitutes acceptance of the following:

All online orders are processed on our behalf by the leading merchant account provider, 2CO (www.2co.com or toll free 877-294-0273).  Your customer information is secure and is shared with no one.  Accepted methods of payment include all major credit cards and PayPal.  We do not accept orders via phone, please contact one of our dealers if you would like to order via that method.

All prices are listed in US dollars per pair of bulbs.  During the checkout process 2CO will show the price per pair in your local currency if applicable.  Single bulbs can be purchased however are not listed as such on our web site, please contact us for more details.

We use a flat $8.99 shipping cost for all domestic orders regardless of how many bulbs are ordered.  This fee covers shipping, insurance and heavy duty ULINE crush proof mailers.  International shipping costs are calculated during checkout for speedy Priority International Service that breezes through local customs.

We ship 3 times per week, Monday, Wednesday and Friday.  During busy weeks we will also ship on Saturdays.  Tracking details will be automatically e-mailed to our customers once the order has been marked shipped in the system.  It may take USPS 24 hrs to update the tracking details and once scanned by USPS computers it can be tracked at www.usps.com.

Returns / Refunds
You may return your purchase for any reason up to 30 days after receipt.  Product must be unopened / original box and will receive full refund of the bulb purchase price.  For return instructions please send an e-mail to returns@hoen-usa.com for immediate assistance.  Please allow 30 days from return of your bulbs for the refund to be applied back to the payment used (paypal or credit card).  Under special circumstances we can accept returns for unopened items up to 90 days when the refund will be applied by company check.

Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.  We will also never e-mail you outside of a direct need to fulfill your order and or questions regarding your order.

All of our products offer a replacement guarantee of at least one year.  More details can be found at our warranty page.

Customer Satisfaction
We strive for a 100% customer satisfaction rate.  If we have not achieved this goal we want to know why and will work to make it so.  We consider customer feedback an important part of our business and welcome all comments.

Please contact us at 855-632-6437 M-F 9-3pm for dealer related inquiries.  Our mailing address is 3I9I Mainway, Los Alamitos, CA 90720.  Please note returns and warranty instructions are only available via our automated response system e-mail returns@hoen-usa.com. General inquries please e-mail info@hoen-usa.com.




[ Höen DNA ]   [ image gallery ]   [ sales / refund policy ]   [ warranty ]   [ dealer inquiries ]   [ e-mail ]


 [ privacy policy ]




2CheckOut.com Inc. (Ohio, USA) is a payment facilitator for goods and services provided by  T2 Designs