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We have experienced technical issues with our Help Center therefore if you have not received any contact back via that method to date please use the process below which provides instant assistance via e-mail.

Should you experience a fault with your Höen product or need to make a return please e-mail returns@hoen-usa.com for immediate instructions.  An RMA number is no longer necessary.

We will replace any bulb that fails under normal use within the time period listed on the right plus a 60 day grace period.

Customer is simply responsible for mailing the broken bulb back to us for quality assurance inspection and replacement.


Titanium fasteners
Lifetime replacement guarantee

1 year replacement guarantee

1 year replacement guarantee

Xenonmatch Plus
1 year replacement guarantee

Xenonmatch Titanium
1 year replacement guarantee

Chromium bulbs
4 year replacement guarantee

City light bulbs
1 year replacement guarantee

License plate bulbs
1 year replacement guarantee

dLED license plate assemblies
2 year replacement guarantee




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